Refund Policy

Thank you for choosing Inoviqa for your digital marketing needs! We understand that unforeseen circumstances may arise, and we are committed to providing fair and transparent refund policies.

General Policy:

Due to the nature of our services, which involve ongoing strategy, research, and project management, all services are generally non-refundable. However, we understand there may be situations where a refund may be appropriate.

Circumstances for Refunds:

• Project Cancellation by Inoviqa: In the unlikely event that Inoviqa needs to cancel your project, we will issue a full refund for any unused services. We will also provide a prorated refund for any work completed up to the point of cancellation, based on the percentage of the project completed.
• Project Cancellation by Client (Within 7 Days): If you choose to cancel your project within 7 days of signing the agreement and no work has begun, you will receive a full refund.
• Mutual Agreement: If both Inoviqa and the client mutually agree to terminate the project, a prorated refund may be issued based on the percentage of the project completed.

Non-Refundable Services:

• Setup fees associated with launching new campaigns or projects.
• Costs of third-party services or advertising placements incurred on your behalf.
• Time spent on project research, analysis, and strategy development.

Refund Process: To request a refund, please contact us via email at info@inoviqa.com or visit our contact page: [https://inoviqa.com/contact-us]. Please include your project name, a brief explanation for the refund request, and any relevant documentation.

We will review your request and respond within 5 business days. If your request is approved, your refund will be issued within 14 business days to the original payment method used.

Contact Us: If you have any questions about our refund policy, please do not hesitate to contact us. We are here to help!

Please Note: This policy may be subject to change without prior notice. We encourage you to review this policy periodically for any updates.